<!-- BREADCRUMB --> <nav class="breadcrumbs" aria-label="Breadcrumb"> <div class="container"> <a href="/">Home</a> <span aria-hidden="true">&rsaquo;</span> <span>AR Follow-Up</span> </div> </nav> <!-- HERO — AR Follow-Up Automation --> <section class="hero"> <div class="container"> <div class="hero-split"> <div class="hero-text"> <span class="section-label">Leak 3: Aging AR</span> <h1>The Third Revenue Leak: <15% Collectibility After 120 Days</h1> <p class="subhead">Average payer call: 30 minutes. Productive discussion: about 15 minutes. The rest is hold music and transferred departments.</p> <p>Your billing staff can't reach payer status updates. Claims age. Timely filing deadlines pass. Accounts get written off—not because they're uncollectible, but because they're unworked. ANKA automates the status checks, resubmissions, and escalations. Your team handles judgment calls. Everything else executes 24/7.</p> <div class="hero-stat"> <div class="stat-number">25%</div> <div class="stat-label">Of billing staff day spent on hold. 12.5 hours per week. ANKA does it in the background.</div> </div> <div class="hero-cta-group"> <a href="/roi-calculator/" class="btn btn-primary btn-lg btn-arrow">Calculate Your ROI</a> <a href="/how-it-works/" class="btn btn-ghost">Watch It Work</a> </div> </div> <div class="hero-visual"> <img src="/mockups/hero-ar-followup.svg" alt="ANKA AR follow-up automation interface showing aging claims queue with automated payer status tracking" class="hero-visual-svg"> </div> </div> </div> </section> <!-- PROOF BAR — AR Follow-up stats --> <div class="proof-bar"> <div class="proof-bar-inner"> <div class="proof-bar-item"><strong>24/7</strong><span>Automated status checks, no phone calls</span></div> <div class="proof-bar-item"><strong>30%</strong><span>Median AR days reduction</span></div> <div class="proof-bar-item"><strong>15-25%</strong><span>Aged AR with viable recovery paths</span></div> <div class="proof-bar-item"><strong>98%</strong><span>Collections success rate on touched claims</span></div> <div class="proof-bar-item"><strong>70%</strong><span>Time saved by billing staff on follow-up</span></div> </div> </div> <!-- THE PAYER FOLLOW-UP PROBLEM — Why this matters --> <section class="section section-white"> <div class="container"> <div class="section-header"> <span class="section-label">The Payer Follow-Up Problem</span> <h2>Claims past 120 days have <15% chance of collection (CMS data). Your team isn't following up fast enough</h2> <p>Every payer has a phone line. Every call takes 30 minutes. Half of that is productive. The other half is navigation, hold time, and transfers. Your staff can reach maybe 8 payers per day. That leaves 42 payers uncontacted. Claims age. Opportunities close.</p> </div> <div class="stats-bar"> <div class="stat-item"> <div class="stat-num">30 min</div> <div class="stat-text">Average payer call. Hold time plus navigation plus discussion.</div> </div> <div class="stat-item"> <div class="stat-num">~15 min</div> <div class="stat-text">Productive conversation. The rest? Waiting and transferring.</div> </div> <div class="stat-item"> <div class="stat-num">8</div> <div class="stat-text">Payers one person can reach per day. You have 50+ payers. The math doesn't work.</div> </div> <div class="stat-item"> <div class="stat-num">30–60 days</div> <div class="stat-text">Average age of AR before timely filing deadlines start to pass. No follow-up = no recovery.</div> </div> <div class="stat-item"> <div class="stat-num">35–60%</div> <div class="stat-text">Of aged AR never resubmitted. Not unwinnable. Unworked due to capacity constraints.</div> </div> </div> <p class="text-center" style="font-size:1.05rem;color:var(--navy);font-weight:600;margin-top:32px;">Automation fills the capacity gap. ANKA doesn't get tired. Doesn't wait on hold.</p> </div> </section> <!-- HOW ANKA AUTOMATES AR — 5 capabilities --> <section class="section section-light"> <div class="container"> <div class="section-header"> <span class="section-label">How ANKA Automates AR</span> <h2>Five capabilities that work 24/7. No scheduling. No hand-off</h2> </div> <div class="card-grid"> <div class="card"> <div class="card-icon"><svg><use href="#icon-ar-followup"/></svg></div> <h3>Automated Status Checks</h3> <p>ANKA checks payer systems for claim status continuously. No phone calls needed. Real-time updates on claim adjudication, payment status, and denial reasons. Your team gets alerts only when action is required.</p> </div> <div class="card"> <div class="card-icon"><svg><use href="#icon-ar-followup"/></svg></div> <h3>Intelligent Resubmission</h3> <p>When a claim is in pending or denied status, ANKA determines the right next step: resubmit with corrected information, submit appeal documentation, escalate to higher review. No guessing. Executed automatically.</p> </div> <div class="card"> <div class="card-icon"><svg><use href="#icon-aged-ar"/></svg></div> <h3>Deadline Monitoring</h3> <p>Timely filing deadlines. Appeal windows. Resubmission timeframes. ANKA tracks every deadline and triggers appropriate action before the window closes. Nothing ages past recoverability.</p> </div> <div class="card"> <div class="card-icon"><svg><use href="#icon-execute"/></svg></div> <h3>Escalation Routing</h3> <p>When a claim needs human judgment—complex clinical review, payer negotiation, exception handling—ANKA routes it to the right team member with full context. Your team sees the work, not the busy work.</p> </div> <div class="card"> <div class="card-icon"><svg><use href="#icon-underpayment"/></svg></div> <h3>Aged AR Recovery</h3> <p>15–25% of accounts written off as bad debt are actually recoverable. ANKA identifies patterns in aged AR: which payers delay most, which denials are reversible, which claims can be successfully resubmitted.</p> </div> </div> <div class="text-center mt-48"> <p style="font-size:1rem;color:var(--gray-600);margin-bottom:24px;">AR follow-up is one component of ANKA's end-to-end revenue cycle execution, working alongside denial management and underpayment recovery to maximize your revenue recovery.</p> <div style="display:flex;gap:12px;justify-content:center;flex-wrap:wrap;"> <a href="/denials/" class="btn btn-secondary btn-sm">AI Denial Management</a> <a href="/underpayment/" class="btn btn-secondary btn-sm">Underpayment Recovery</a> </div> </div> </div> </section> <!-- ROI CALCULATOR CALLOUT — Quick value link --> <section class="section section-white"> <div class="container"> <div style="background:linear-gradient(135deg, #f0f9f8 0%, #e8f7f5 100%);border-left:4px solid var(--teal);padding:32px;border-radius:8px;max-width:700px;margin:0 auto;text-align:center;"> <h3 style="color:var(--navy);margin-bottom:12px;">Calculate Your Savings</h3> <p style="color:var(--gray-700);font-size:1rem;line-height:1.7;margin-bottom:20px;">Billing staff cost. AR days. Revenue recovery rate. ANKA's ROI calculator shows exactly what automation is worth to your organization.</p> <a href="/roi-calculator/" class="btn btn-primary btn-sm btn-arrow">Open ROI Calculator</a> </div> </div> </section> <!-- FAQ — AR Follow-Up Automation --> <section class="section section-light"> <div class="container"> <div class="section-header"> <span class="section-label">Questions</span> <h2>AR Follow-Up FAQ</h2> </div> <div class="faq"> <div class="faq-item"> <button class="faq-toggle" onclick="this.parentElement.classList.toggle('open')"> <span class="faq-question">How does ANKA check payer status without calling?</span> <span class="faq-icon">+</span> </button> <div class="faq-content"> <p>ANKA uses direct payer connections (when available), EDI 276/277 status inquiry protocols, and proprietary payer data feeds. For payers without automated feeds, ANKA integrates with your EHR and billing system to monitor claim progress. The result: near real-time status updates without phone calls or manual follow-up.</p> </div> </div> <div class="faq-item"> <button class="faq-toggle" onclick="this.parentElement.classList.toggle('open')"> <span class="faq-question">What does "15-25% of aged AR is recoverable" actually mean?</span> <span class="faq-icon">+</span> </button> <div class="faq-content"> <p>Your aged AR that was written off usually has one of three outcomes: appeal reversal (payer agrees they were wrong), timely filing exception request (successful 60-70% of the time), or resubmission (claim wasn't ever properly adjudicated). ANKA analyzes each account, identifies which path applies, and pursues it automatically. Many clients recover 15–25% of previously written-off AR within 12 months.</p> </div> </div> <div class="faq-item"> <button class="faq-toggle" onclick="this.parentElement.classList.toggle('open')"> <span class="faq-question">Will AR days actually drop, or is this just about volume?</span> <span class="faq-icon">+</span> </button> <div class="faq-content"> <p>Both. ANKA increases claim velocity through automated follow-up and deadline monitoring. Payer response times improve because ANKA escalates intelligently. Clients typically see 20–30% AR days reduction within 90 days and 40%+ reduction by month 6 as the system learns your payer patterns and optimizes submission timing.</p> </div> </div> </div> </div> </section> <!-- RESULTS — Proof section --> <section class="section section-white"> <div class="container"> <div class="section-header"> <span class="section-label">Proof</span> <h2>What happens when you automate AR follow-up</h2> </div> <div class="card-grid two-col" style="max-width:800px;margin:0 auto;"> <div class="card"> <span class="tag">Hospital Group &middot; 4 Locations</span> <h3 style="margin-top:12px;">47% Cost-to-Collect Reduction</h3> <p><strong>Before:</strong> $82M open AR. Billing team of 12 spending 25% of their time on hold with payers. Timely filing deadlines passing without follow-up. Aged AR written off at $140M.</p> <p style="margin-top:8px;"><strong>After:</strong> 47% reduction in cost-to-collect. AR days dropped from 58 to 42. Denials resolved in 24–48 hours instead of 15+ days. Team capacity freed for strategic work.</p> </div> <div class="card"> <span class="tag">Physician Group &middot; 30 Providers</span> <h3 style="margin-top:12px;">$385K Recovered from Aged AR in 6 Months</h3> <p><strong>Before:</strong> $2.1M in aged AR. $800K written off as bad debt in the last 12 months. No systematic process to determine recoverability.</p> <p style="margin-top:8px;"><strong>After:</strong> $385K recovered through resubmission and appeal reversal. AR days dropped 31%. Timely filing deadline misses eliminated. Ongoing automated follow-up prevents future aging.</p> </div> </div> <!-- Testimonial --> <!-- Testimonials removed — awaiting approved quotes --> <!-- Industry validation --> <div style="max-width:700px;margin:48px auto 0;text-align:center;"> <p style="font-size:0.9rem;color:var(--gray-500);line-height:1.9;"> American Medical Billing Association: Average billing staff loses 25-30% of productive time to payer follow-up<br> McKinsey (2026): Automation reduces AR days by 30-50% in first 6 months<br> AAHC: 1% margin healthcare = every day of AR is revenue lost to opportunity cost </p> <p style="font-size:1.05rem;color:var(--navy);font-weight:700;margin-top:16px;">Stop working the phone. Start working the revenue.</p> </div> </div> </section> <!-- CROSS-RESOURCE CTA --> <section class="section section-light" style="padding:48px 24px;"> <div class="container"> <div style="display:grid;grid-template-columns:repeat(2,1fr);gap:24px;max-width:900px;margin:0 auto;"> <div style="padding:24px;background:white;border-radius:8px;border-left:4px solid var(--teal);"> <h4 style="margin-top:0;color:var(--navy);">Denial Triage Protocol</h4> <p style="color:var(--gray-700);margin:0 0 16px;font-size:0.95rem;">AR ages because denials aren&rsquo;t worked. See which aged claims could be recovered through denial appeal.</p> <a href="/resources/" class="btn btn-secondary btn-sm btn-arrow">View Protocol</a> </div> <div style="padding:24px;background:white;border-radius:8px;border-left:4px solid var(--teal);"> <h4 style="margin-top:0;color:var(--navy);">Your Assessment</h4> <p style="color:var(--gray-700);margin:0 0 16px;font-size:0.95rem;">See your actual AR aging breakdown and recovery opportunity. Most organizations find $100K+ in recoverable revenue.</p> <a href="/assessment/" class="btn btn-primary btn-sm btn-arrow">See Your Numbers</a> </div> </div> </div> </section> <!-- FINAL CTA — AR Follow-Up --> <section class="section cta-teal"> <div class="container text-center"> <h2>See what your team is leaving on the table</h2> <p style="font-size:1.1rem;color:rgba(255,255,255,0.8);max-width:580px;margin:0 auto 32px;">ANKA runs a comprehensive assessment of your open AR and aged accounts. We identify which claims can be recovered through follow-up, resubmission, or appeal. Show you the recovery roadmap without you lifting a finger.</p> <a href="/assessment/" class="btn btn-primary btn-lg btn-arrow">Start Your Complimentary Assessment</a> <p style="font-size:0.875rem;color:rgba(255,255,255,0.8);margin-top:12px;font-weight:500;">Complimentary for qualified organizations (10+ providers).</p> <p style="font-size:0.875rem;color:rgba(255,255,255,0.6);margin-top:8px;">No obligation. 5–10 business days. Typical finding: $100K+.</p> </div> </section>